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Important Information... This page contains important information about legislation governing estate agents, and how Halifax Estate Agencies Limited conducts its Lettings business. Any action or request for additional information conducted on this site does not constitute an agreement between Halifax Estate Agencies Limited and the user. If a site user wishes to let or rent a home through us, any terms and conditions will be fully disclosed at that time. Please note that if you enter into an agreement with two different letting agents you may become liable to pay fees to both of them. The Ombudsman for Estate Agents Halifax Estate Agencies Limited is a founder member of the Ombudsman for Estate Agents. Money Laundering Regulations Money Laundering is the way in which criminals conceal the origin and true ownership of the proceeds of their criminal activities so that it appears to come from a legitimate source. In order to combat this activity, all estate agents are now subject to Money Laundering Regulations and are required to obtain some additional personal details from customers who instruct us to let a property on their behalf. Therefore, our staff need to carry out checks to verify the name and address details customers have provided; this may include the inspection of personal documents such as a passport, driving licence or a recent utility bill. We also need to collect customer's date of birth, country of residence and nationality. Security and Privacy To see how we use your information, please read the privacy statement on our website www.halifax.co.uk or ask for a printed copy of this. We will use your information to contact you by mail, telephone, email, SMS or otherwise about other products and services that may be of interest to you. If you do not wish to receive this information please advise your local branch or visit www.halifax.co.uk for details on how to opt out of this service. Our Service Aims We endeavour to make our property details accurate and reliable, but they should not be relied upon as statements or representations of fact and they do not constitute any part of an offer or contract. The landlord does not make any representations or give any warranty in relation to the property and we have no authority to do so on behalf of the landlord. Services, fittings and equipment referred to in the property details have not been tested (unless otherwise stated) and no warranty can be given as to their condition. We strongly recommend that all the information which we provide about the property is verified by yourself or your advisers. If there is any point of particular importance to you, we will be pleased to provide additional information or to make further enquiries. If you are the landlord, we'll explain our obligations to you under the law when preparing your property details, and ask you to approve and confirm the accuracy of those details, to ensure everything we say about your property is true. Trading Statement Halifax Estate Agents, Halifax Property Services, Hobbs & Chambers, Donald Beale, Weller Eggar, Frank Farr and Gale & Power are trading names of Halifax Estate Agencies Limited. Registered Office: Trinity Road, Halifax, West Yorkshire HX1 2RG. Registered in England No. 2045933. No Let - No Fee If the letting of your property does not proceed, a fee will not be charged. Text messaging, email and letters Registered potential tenants will be sent text messages, emails and/or Stop press letters (as applicable) with details of appropriate properties for rent, subject to our interpretation of their requirements and suitable property being available. Complaints Our aim is to please - but we know that sometimes things go wrong. If you have a problem, we want to know. A member of staff will be happy to help either over the phone or at a branch. A copy of our complaints procedure is available on request. If you need further help, ring Customer Relations on 08457 25 35 19. Complaints we cannot settle may be referred to the Financial Ombudsman Service or the Ombudsman for Estate Agents depending on the nature of the complaint. Calls to 0847 and 0845 numbers from BT landlines will cost a maximum of 4p per minute. The price of calls from other telephone companies will vary and you may want to check this with your own telephone company. Call price correct at February 2008